Refund Policy
At Reread Digital E-books, we value our customers and aim to ensure your satisfaction with our products and services. Please read our refund policy below to understand the conditions under which refunds may be granted.
1. General Policy
We offer refunds under certain conditions as outlined below. By making a purchase, you agree to this refund policy.
2. Eligibility for Refunds
Refunds may be granted in the following cases:
- Defective or Damaged Products: If you receive a damaged or defective physical item, notify us within 7 days of delivery with photos and a description of the issue.
- Service Not Delivered: If a paid service was not provided as agreed or was cancelled before delivery.
- Duplicate Payment: If you were charged more than once for the same order or subscription.
- Incorrect Item or Order: If you received the wrong product or were mistakenly billed for something you did not order.
3. Non-Refundable Items
The following items are non-refundable:
- Digital downloads (e.g., e-books, software) after they have been accessed or downloaded
- Services already rendered
- Subscription fees after the current billing period has started
- Customized or personalized products unless defective
4. Requesting a Refund
To request a refund, please email us with the following information:
- Full name and email used for the purchase
- Order number or transaction ID
- Reason for the refund request
- Supporting documentation or screenshots (if applicable)
We will review your request and respond within 3–5 business days.
5. Refund Process
- Approved refunds will be processed via the original payment method within 7–10 business days.
- Processing times may vary depending on your bank or payment provider.
6. Policy Updates
We reserve the right to update or modify this policy at any time. Changes will take effect immediately upon posting on our website.